To ensure the security of your Accompa system, users that have too many failed login attempts are automatically locked out.

To unlock a user who has been locked out:

• Login using an account that has 'Administrator' privileges.
• Click Settings on the top-right, and select Manage Users from the menu.
• In the resulting page, this user's "Status" will be displayed as Locked.
• Click actions link next to the desired user. 
• In the menu that appears - select "Unlock" next to the user.
• Follow the directions provided in the UI to unlock the user.
• This user's "Status" will be updated to "Active" - the user can then login to Accompa.
  • If the user forgot his/her password - please direct them to this help article to recover their password.