As a company, we're laser-focused on providing enterprise-quality software at affordable prices.
In order to make our business model work while continuing to offer you attractive prices - we don't usually provide phone-based support. However, our email support (support@accompa.com) has a guaranteed "8 business hours" response - often we reply within a few hours.
When you have complex support questions that do require phone support, we schedule a phone call or a web-conferencing session with you in a timely fashion and address your questions.
This enables us to continue to offer you attractive prices (well below comparable software) - while being absolutely uncompromising about the quality of our software and our service.